Question

Answer

Do you require payment upfront?

Yes. Full payment is required to secure your booking and begin work unless otherwise agreed in writing.

Do you offer refunds?

Custom products and services are non-refundable unless the error was caused by LLB Pro Solutions.

Can I reschedule my appointment?

Yes. Up to two reschedules are allowed. Additional reschedules may require a new booking or additional fee.

Do you install products?

Yes. Installation services are available for select products for an additional fee.

Do you travel?

Yes. Travel fees may apply depending on distance and service requested.

Do you offer on-site measurements?

Yes. On-site consultations and measurements are available for an additional fee.

How long does production take?

Turnaround varies by service and begins after payment, required information, and final proof approval are received.

Can I rush my order?

Rush services may be available for an additional fee, depending on production capacity.

What payment methods do you accept?

We accept Square, WooCommerce, PayPal, Cash App, and cash payments depending on the service selected.

Do I receive proofs before printing?

Yes. A proof is provided when applicable. Production starts only after your approval.

Do you design logos from scratch?

Yes. We create custom branding and logo designs tailored to your business.

Can I supply my own design?

Yes, provided you have the rights to use all submitted artwork.

Will you use my project in your portfolio?

Unless you request otherwise in writing before production, we may showcase completed work in our portfolio and on social media.

How much is the rush fee?

Rush orders are subject to availability and incur a fee of 25% of the total project cost or a $50 minimum, whichever is greater.

How many revisions are included? 

One revision session is included with project proofs. Additional revisions are billed separately. 

Why do colors look different? 

Colors displayed on screens may differ slightly from printed products due to monitor and printer variations. 

When does my turnaround start? 

After full payment, all required files are received, and the proof is approved. 

What happens if I stop responding? 

Projects inactive for 30 days may be closed and require a reactivation fee to continue. 

What if shipping is delayed? 

Once your order has been shipped, carrier delays are outside of our control.